When trying to install bbcollaborate, the error is
"An error occurred communicating with the SAS server. Please contact your administrator."
This is happening because there are orphaned recording that has no audio as shown in this FAQ
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2318
If you try to delete a recording that has no audio, the error message "An error occurred communicating with the SAS server. Please contact your administrator." appears.
The solution is to check the table mdl_elluminate_recordings and mdl_elluminate_recording_files and troubleshoot from there.
